About the Portal

The RBI Complaints Portal (CMS) is a centralized system for lodging and tracking complaints against banks and other RBI-regulated entities. Customers can file complaints related to banking services, credit cards, deposits, loans, and other grievances. The portal provides a transparent mechanism to track complaint status and ensures timely resolution.

Key Features

• Online Complaint Filing: Submit complaints against banks digitally
• Status Tracking: Track complaint status in real-time
• Direct Escalation: Escalate unresolved complaints to RBI
• Document Upload: Attach relevant evidence and documents
• Response Mechanism: Receive bank responses and provide rebuttals

How to File a Complaint

Complaint Categories

• ATM/Debit Card related issues
• Credit Card complaints
• Internet/Mobile Banking issues
• Loan and advance grievances
• Deposit and account related complaints
• Recovery agents and harassment
• Unfair business practices
• Non-observance of RBI guidelines